Six people wrote. Three are nearly gone.
Ordered by what the silence is costing you — with the document that answers each one already to hand.
- 38Cities
- 24 128Listings
- 1 940Agents
- Waiting on you63 overdueSorted by what the silence is costing, not by date.
- Median reply38 mtarget 60Comfortably inside the desk promise this week.
- Your enquiries convert27%desk 21%Your own last hundred, against the whole Lisbon desk.
- Lost to silence1this weekAnswered after two days. She bought in Estrela instead.
Nothing here today. Try another filter.
Ordered by what an unanswered enquiry is worth, not by when it arrived. The bar is how warm it still is.
Paul BrandtPre-approved
2 d 1 hpast the promise
You are about to lose a pre-approved buyerThird message, second time asking the same question, forty-nine hours without an answer. He has already viewed the flat once and his bank is waiting on you, not on him. This is the most expensive silence on your desk.
- Budget€1.0M
- FundingMillennium bcp
- Enquiries3 on this file
- ViewedOnce, 26 July
What they wrote
Anna — I have now asked twice for the condominium accounts and the minutes of the last three meetings. My bank will not release the funds without them. If they are difficult to get, tell me and I will decide whether to keep this on my list.
Monday 05 August, 08:14 · by email
The answer is on the filenothing attached yet
Tomás HenriquesCash
1 d 2 hpast the promise
A cash buyer asking twiceHe has told you he is comparing four flats and he has asked for the same evening twice. Cash, no chain, and a file that has been on for sixty-eight days. Answer this one before the pre-approved buyer if you only have one minute.
- Budget€1.1M cash
- FundingNo mortgage
- Enquiries2 on this file
- ViewedNot yet
What they wrote
Good morning. I asked on Monday about seeing the terrace — I can come any evening this week except Wednesday. I am a cash buyer and I have seen four flats in Príncipe Real already, so I know what I am comparing it against.
Yesterday, 09:40 · through the portal
The answer is on the filenothing attached yet
Klaus DornUnverified
1 d 7 hpast the promise
A first enquiry, and the file is gonePraça das Flores went under offer on the thirty-first. Answer the two questions properly anyway — a non-resident who gets a straight answer about taxes remembers who gave it, and you have two files in the same street.
- BudgetNot stated
- FundingUnknown
- EnquiriesFirst
- ViewedNot yet
What they wrote
Hello. We are looking to move to Lisbon next year and this flat is close to what we want. Can a German citizen buy in Portugal without residency, and roughly what do the taxes and fees add on top of the asking price?
Monday 05 August, 22:15 · through the portal
The answer is on the filenothing attached yet
Inês FerrazSelling first
6 hstill inside the day
An instruction, not a buyerShe did not believe the last valuation, which means whoever gave it did not show their working. Bring the signed prices for her street and she will list with you. Six hours old — you are still inside the hour that matters for referrals.
- Instruction€880k est.
- FundingNot applicable
- EnquiriesFirst
- SourceReferral
What they wrote
Bom dia. I am thinking of selling in September and I would like to know what my flat is realistically worth. Two bedrooms, eighty-eight square metres, second floor with a lift. I have had one valuation already and I did not believe it.
Today, 06:20 · by email
The answer is on the filenothing attached yet
Marta SilveiraPre-approved
2 hstill inside the day
Closest to an offerFourth message, second viewing booked, and she is asking about price rather than about the flat. Two hours old, so you are well inside your promise — but this is the conversation that turns into an offer this week.
- Budget€1.0M
- FundingMillennium bcp
- Enquiries4 on this file
- ViewedTwice
What they wrote
Morning Anna. My father is coming to the second viewing on Thursday. Before that — would the owner take €960 000, and is the measured survey on the file yet? I would rather not make an offer without it.
Today, 09:31 · in the app
The answer is on the filenothing attached yet
Henrik VogelCash
12 hstill inside the day
An offer with a deadline on itTwelve hours old and it expires Friday. He has told you he will walk, and a verified cash buyer at 3.6% under asking on a twelve-day-old file is a reasonable outcome. The owner is the one who needs the phone call, not Vogel.
- Offer€742 000
- FundingCash, verified
- Enquiries2 on this file
- ViewedOnce
What they wrote
My offer of seven hundred and forty-two stands until Friday. I am not going to raise it blind — if the owner is holding out for more, say so and I will look elsewhere. I fly back on Saturday.
Yesterday, 19:05 · by email
The answer is on the filenothing attached yet
02 / What waiting costsdesk-wide · last 400
34%reach a viewingdesk · answered within 1h
- <5m
- 1h
- 3h
- 6h
- 12h
- 1d
- 2d
- 3d+
Every enquiry the Lisbon desk took in the last four hundred, grouped by how long it waited. The gold line marks the band your own median falls in — answering inside the hour converts a third of them; the same enquiry answered two days later converts one in twenty.
03 / Where they come fromthis quarter
| Source | Sent | Viewings | Worth it |
|---|---|---|---|
| PortalIdealista and Imovirtual | 148 | 22 | 15% |
| DirectFrom the file on our own site | 61 | 19 | 31% |
| ReferralPast clients and their friends | 18 | 11 | 61% |
| Board outsideThe sign on the building | 24 | 6 | 25% |
| Walk-inThrough the office door | 9 | 4 | 44% |
The portal sends 57% of your enquiries and referral converts 4 times better. Volume is not the same as work.
04 / Answered this week6 answered · one lost to a slow reply
| Who | About | Answered in | Source | What happened |
|---|---|---|---|---|
| Paul BrandtPre-approved | Sheet 4506 | just now | Direct | Awaiting their reply |
| Tomás HenriquesCash | Sheet 4491 | just now | Portal | Awaiting their reply |
| Klaus DornUnverified | Sheet 4468 | just now | Portal | Awaiting their reply |
| Inês FerrazSelling first | Valuation | just now | Referral | Awaiting their reply |
| Marta SilveiraPre-approved | Sheet 4506 | just now | Direct | Awaiting their reply |
| Henrik VogelCash | Sheet 4412 | just now | Portal | Awaiting their reply |
| Sofia MendesPre-approved | Sheet 4380 | 14 m | Direct | Viewing booked |
| Carlos DuarteSelling first | Sheet 4361 | 38 m | Portal | Offer made |
| Anja WolterUnverified | Sheet 4491 | 3 h | Portal | No reply since |
| Rui AlmeidaCash | Sheet 4468 | 22 m | Referral | Offer accepted |
| Béatrice RouxPre-approved | Sheet 4412 | 2 d | Portal | Bought elsewhere |
| Miguel SáUnverified | Sheet 4402 | 51 m | Board outside | Not serious |
3 of 6 turned into a viewing or an offer, and every one of those was answered inside the hour. Of the 3 that went nowhere, one was answered quickly and simply was not a buyer.Full history →