Six on your book, one drifting away.
Who you have spoken to, who has gone quiet, and which of your own files they have not seen yet.
- 38Cities
- 24 128Listings
- 1 940Agents
- On your book64 buyers · 2 ownersEveryone who has transacted with you or asked you to.
- Spoke this week350%The desk average is thirty-one per cent.
- Matches unsent8files you holdHomes on your own register that fit a client's brief.
- Fees on the book€238kif each transacts onceMost transact twice. That is the number that matters.
The figure is what they are worth to you in fees if they transact once. Most will transact twice.
Marta Silveira
Spoke today
Three bedrooms in Príncipe Real up to €1.1M, to live in herself, keys before December. Will not do without a lift or somewhere to sit outside. Pre-approved with Millennium at 3.58%, and she has read every file you have sent her.
Twelve months of contactlongest silence 1 month
Bigger dots are months you spoke more. The rhythm matters more than the total.
- Viewings with you9
- Offers made0
- Their ceiling€1 100 000
- Came fromPortal
Closest to signingSecond viewing at Século 118 on Thursday, and she brought her father to the first one. That is the tell. Have the survey and the condominium accounts in your hand before she asks for them.
Tomás Henriques
4 days ago
Cash, no chain, no mortgage to arrange. Wants a terrace above everything else and will stretch on price to get one. Looked at four files in three months and offered on one. Slow to decide, quick to complete.
Twelve months of contactlongest silence 2 months
Bigger dots are months you spoke more. The rhythm matters more than the total.
- Viewings with you4
- Offers made1
- Their ceiling€1 250 000
- Came fromReferral
Cash, and driftingFour days quiet after a viewing he asked for twice. Cash buyers go elsewhere silently — they do not tell you they have found something. Ring him, do not write.
Sra. Nunes
Spoke 2 days ago
Sixty-eight days on the market at €1.04M with three viewings. She priced it herself against a neighbour's asking price, not against what the neighbour actually got. Polite, and getting quieter every week.
Twelve months of contactlongest silence 5 months
Small dots are months you did not speak. 5 of them in a row is how a client becomes somebody else's client.
- Viewings with you3
- Offers made0
- Their ceiling€1 040 000
- Came fromReferral
The price conversation, this weekTwo thousand two hundred views and three viewings is not a photography problem. She will take it better now, with the traffic report in front of her, than in six weeks when the file is stale and she is angry.
Klaus Dorn
Cold · 31 days
Enquired from Berlin about non-resident purchase and the taxes. Never verified his funds, never viewed anything, and has not been contacted since the first reply. He may be nothing. He may also be a cash buyer nobody has bothered to qualify.
Twelve months of contactlongest silence 10 months
Small dots are months you did not speak. 10 of them in a row is how a client becomes somebody else's client.
- Viewings with you0
- Offers made0
- Their ceiling€800 000
- Came fromPortal
Thirty-one days of silenceOne reply, then nothing, and he is the only registered buyer whose ceiling sits exactly on Cintura 3. Five minutes on the phone tells you whether he is real.
Inês Ferraz
Spoke yesterday
Her flat in Estrela goes on next month and she asked you, not the agency that sold it to her. Valuation booked for Thursday morning. Eighty-eight square metres, second floor, no lift, but a good street.
Twelve months of contactlongest silence 11 months
Small dots are months you did not speak. 11 of them in a row is how a client becomes somebody else's client.
- Viewings with you0
- Offers made0
- Their ceiling€690 000
- Came fromReferral
An instruction, if you do not fumble itShe came to you by name. Bring the signed prices for her street printed out, not on a phone — a valuation where the agent scrolls looks like a guess.
Paul Brandt
12 days ago
Bought his first flat through you in 2022 and sold it through you last year. Now buying again, one bedroom larger, same neighbourhood. Knows exactly what he wants and how long everything takes.
Twelve months of contactlongest silence 1 month
Bigger dots are months you spoke more. The rhythm matters more than the total.
- Viewings with you5
- Offers made1
- Their ceiling€820 000
- Came fromRepeat
Your third transaction with himTwelve days since the Cintura viewing and no word either way. He is not a man who forgets — he is waiting to see whether the price moves. Tell him the truth about the other offer.
Files they have not seen3 of 3
Files on your register that fit the brief above and that Marta has not been sent.
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Rua do Século 118, 3rd€985 000
Everything she asked for
-
Rua da Rosa 62, 2nd€1 040 000
Everything she asked for
-
Praça das Flores 9€1 009 000
Everything she asked for
Nothing on your register fits this brief. Worth telling them so, rather than letting the silence say it.
A file sent by name to the person it was chosen for is worth twenty portal alerts.
Files they have not seen4 of 4
Files on your register that fit the brief above and that Tomás has not been sent.
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Rua do Século 118, 3rd€985 000
Everything she asked for
-
Rua da Rosa 62, 2nd€1 040 000
Everything she asked for
-
Travessa da Palma 9€878 000
Worth a look, not a match
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Praça das Flores 9€1 009 000
Everything she asked for
Nothing on your register fits this brief. Worth telling them so, rather than letting the silence say it.
A file sent by name to the person it was chosen for is worth twenty portal alerts.
Files they have not seen—
This client is selling, not buying. What they want from you is traffic on their own file.
Nothing to send. Send the weekly report instead — it is the only thing an owner actually wants from you.
Owners leave when they stop hearing from you, not when the price is wrong.
Files they have not seen1 of 1
Files on your register that fit the brief above and that Klaus has not been sent.
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Rua da Cintura 3€770 000
Close, one compromise
Nothing on your register fits this brief. Worth telling them so, rather than letting the silence say it.
A file sent by name to the person it was chosen for is worth twenty portal alerts.
Files they have not seen—
This client is selling, not buying. What they want from you is traffic on their own file.
Nothing to send. Send the weekly report instead — it is the only thing an owner actually wants from you.
Owners leave when they stop hearing from you, not when the price is wrong.
Files they have not seennone fit
Files on your register that fit the brief above and that Paul has not been sent.
Nothing on your register fits this brief. Worth telling them so, rather than letting the silence say it.
A brief nothing satisfies is still worth knowing about. Ask which of the two conditions would move.
Nobody on your book is in this state. Try another filter.
| Client | Looking for | Last spoke | Worth | Matches | Next move |
|---|---|---|---|---|---|
| 3 bed · P. Real | Today | €44 300 | 3 | Closest to signing | |
| 2—3 bed · any | 4 days ago | €49 500 | 4 | Cash, and drifting | |
| Selling · €1.04M | 2 days ago | €46 800 | — | The price conversati… | |
| 2 bed · under €800k | 31 days ago | €31 500 | 1 | Thirty-one days of s… | |
| Valuing · Estrela | Yesterday | €31 000 | — | An instruction, if y… | |
| 2 bed · Alcântara | 12 days ago | €34 600 | none fit | Your third transacti… |
Worth is your fee if they transact once, at the price band they are looking in.Add a client →
03 / What they came back forfive years
59%of your fees, from people you already knew
- Repeat clientsBought or sold with you before€64k
- Their referralsSent to you by someone you served€76k
- StrangersPortal, walk-in, the desk rota€98k
The first two columns cost you nothing to acquire and took half the viewings to close. The third one is where all the work went.
04 / Worth a call this week4 left
- Klaus Dorn31 days quiet · €31 500 if they transact 31 days ago
- Paul Brandt12 days quiet · €34 600 if they transact 12 days ago
- Tomás Henriques4 days quiet · €49 500 if they transact 4 days ago
- Sra. Nunes2 days quiet · €46 800 if they transact 2 days ago
Ordered by days quiet against what they are worth — not by who is easiest to ring.