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Your file.

Who you are, how we reach you, and what we may write to you about — nothing here is deleted without your word.

Client file 4471Opened 3 March 2021 · with us five yearsSaved as you type

Sophie Marchand · buying in the 6th and 7th
Sophie Marchand

Sophie Marchand.

Shown only to Camille and the notary · never on a listing
Your file at a glanceClient number4471With us since3 March 2021Your advisorCamille RousselSigned in last14 September, 18:40Everything we hold on you
EmailConfirmedsophie.marchand@…
TelephoneConfirmed+33 6 12 ·· ·· 44
PasswordChanged 4 months agoWorth doing today
Second stepNot set upWorth doing today
Letters a weekAbout fourYou choose the pace
Your name and how we address you

Who you are.

Your name is never shown on a listing or to a seller · only Camille and the notary see it
Only you see this · used to sign in
In letters and at the doorPapers stay in French · we translate on request
For papers and the notary onlyThe notary asks for this at the offer

Changing your name here changes it on drafts, never on a signed paperYour signatures

Email, telephone, and which is which

How we reach you.

One of each is enough · and one rule holds above all the ticks
The telephone is for a viewing or an offer, never for an alert
Confirmed4 Jul 2021Where every letter goesConfirmed4 Jul 2021Viewings and offers onlyCopied on everything · if two of you are buying

What happensEmailTelephoneWhenHow often

01Letters and reportsAs writtenFour a week02A new home matches a searchDaily, 08:00Four a week03A price moved on a saved homeStraight awayTwo a week04A viewing hour is heldStraight awayAs it happens05A viewing is moved or cancelledWithin the hourThree this year06An offer is answeredStraight awayNone yet07Something urgent from CamilleShe telephonesFour times08Anything at all from a sellerWe do not pass it onNever

EmailTelephoneNot sentSix of eight by email · three by telephone · one never

Who has your detailsTwo people

Camille RousselEverythingYour advisorMe Berthier, notaryName and addressFor the offer onlyA sellerNothingNot even your nameAnyone elseNothingNo exceptionsWritten into your fileTimes a seller was given your name0Times you gave it yourself, at a door3

“A seller learns your name at the door, from you, and not before.”

Camille RousselCamille RousselYour advisor

Change a tick and it holds from the next letter · the rules on quiet hours still apply over all of themQuiet hours

Password and the second step

Getting in.

Changed four months ago
Twelve characters at least · a sentence beats a symbol
StrengthStrong enoughNot found in any known breach · checked without sending the password anywhere

We never ask for your password in a letter or on the telephone · nobody here can read itIf you have forgotten it

Not set up · worth ten minutesA second step at sign-in.A code from an application on your telephone, asked for once a month on a device you have used before. It matters here because your file holds an address, a date of birth and signed papers.How often you are askedOnce a month per deviceIf you lose the telephoneTen printed codes, kept by youSet-up takesAbout ten minutes

Three devices signed in

Where you are signed in.

If one of these is not yours, end it and change the password

No.DeviceWhat it isLast usedStanding

01This computerThis is the one you are usingSafari on macOS · ParisNowActiveCurrent session
02Your telephoneUsed 41 times this monthSafari on iOS · ParisYesterday, 21:10Recent
03An office computerNot used in six weeksChrome on Windows · Lyon4 August, 11:20Idle

Ending a session does not delete anything · it only asks that device to sign in againSign out everywhere

Ten kinds of letter · you choose each

What we may write about.

Every one says how often, and by which channel
A price moved on a saved homeStraight away · about two a weekA new home matches a searchDaily at 08:00 · about four a weekA survey or report is publishedStraight awayA viewing hour is held or movedStraight away, and by telephoneCamille writes to youStraight awayA promise made to you falls dueThe morning it doesWhat changed while you were awayA single letter on your returnThe quarter’s figures, monthlyFirst Monday of the monthWhat other buyers are searching forNever sent as a nudgeAnything from a partner of oursWe have none · this will stay off
The rules that hold whatever you tick Quiet hours21:00 — 08:00Held until the morningNothing at the weekendDelivered Monday, 08:00Alerts includedOne letter a day at mostBundled into oneHowever much movesTelephoneViewings and offers onlyNever for an alert We hold it all and give it to you in one letter on your return · the alerts keep watching

About four letters
a week at present

Privacy · what we do and do not do

Nothing is sold.

We hold what the sale needs and nothing that would be interesting to advertisers. We have no advertising partners, so there is no list to be on.

Count what I click, to improve the floorAggregate only · never tied to your nameLet Camille see my saved list and notesShe sees the list · notes only when you send themShow my questions publicly on advisor pagesWith your first name onlyUse my search to sort what I am shownWe do not do this at all — kept offShare anything with a third partyWe have no partners — kept off
What we hold on you, in full Your name, address, date of birthPapers and the notaryYour email and telephoneLetters and viewingsNine saved homes and five notesYour own listFour saved searchesYour own criteriaNinety-five lettersBoth ways, kept ten yearsFourteen papers, 186 pagesYours to downloadThree signaturesWith the text you saw

Download everythingAsk what else we hold

A subject-access request is answered in writing within a week, by a person, with their name on it
Camille Roussel
Your advisor since 4 July 2021

Camille Roussel.

You may ask for a different advisor at any time, in one sentence and without a reason. Your file, your notes and every letter move with you.

Letters, both ways34Her median answer1 h 10Hours she attended19 of 19 Write to herAsk for another advisor
Leaving · and what happens to the file

Closing the account.

Two doors · one keeps the papers, one takes them with you
PauseStep away for a while.Nothing is written to you, the alerts keep watching quietly, and everything is where you left it when you come back.Your listKeptLettersNone sentComing backOne click
CloseTake the file and go.We send you everything first — 186 pages and every letter — then delete it. This cannot be undone and we will say so again before it happens.You receiveEverything, firstWe keepNothingSigned papersThe notary keeps his copies

Nothing is deleted without your word · and nothing is kept against itWhat we hold on you

If it is something we did

“Tell us before you go. If we got something wrong we would rather hear it than read it later.”

Complaints answered byA person, in writingWithinFive working daysLast yearNine complaints, nine answered

Write to usAsk for another advisor