DEALER DASHBOARD
Ninety-six reviews, two open.
What buyers say after the money changes hands — and the two that are still waiting for your answer.
Dealer reviews
THE SCORE
Four point eight, and what makes it.
4.8
Network average is 4.4. Your two-star review is still up, answered, and has the most helpful votes on the page — that is how it should work.
WHAT BUYERS WROTE
Six of ninety-six, unanswered first.
2 WAITING · ONE IS FOUR STARS THAT NAMES A REAL MISS
AN ANSWERED COMPLAINT SELLS BETTER THAN NO COMPLAINT
Petra Lindner
4.0
VERIFIED PURCHASE
Straight dealing, but they missed a scratch
The car was as described and the service book was there, which is more than I got elsewhere. One scratch on the tailgate was not in the photos or the defect list. Tobias offered to fix it after I pointed it out, so four stars rather than three.
WAITING 2 DAYS
A four-star that names a real miss. Answer it — buyers read the reply, not the stars.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
Jonas Brandt
5.0
VERIFIED VIEWING
Did not buy, still worth writing about
I came to see the Cayman and did not buy it. Nadia put it on a lift without being asked, showed me two things she thought I should know about, and did not push once. If the price moves I will be back.
WAITING 4 DAYS
Five stars from someone who did not buy. Thank them and mention the price watch.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
Paolo Rossi
5.0
VERIFIED PURCHASE
Bought from Italy without seeing it
Photographs matched the car exactly, including the two kerbed rims. Transport was quoted once and did not change. The export paperwork was ready when the truck arrived.
HELLER SPORT REPLIED
Buying unseen only works if the photographs are honest. Thank you for the trust — the transport quote never moves once we have given it.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
Katrin Sturm
5.0
VERIFIED PURCHASE
Bought a Golf R, hand-over on Tuesday
Everything named up front: the kerbed rim, the two chips, the DSG service coming due. Nobody tried to talk me out of noticing anything. The deposit terms were written down before I paid.
HELLER SPORT REPLIED
Thank you — naming the DSG service before you asked is the only way we know how to sell a car. See you Tuesday at 14:00, the courtesy Golf is held from 08:15.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
Milan Horvat
2.0
VERIFIED PURCHASE
Wrong wheel sent, refund took chasing
Ordered a single 20-inch wheel, the one that arrived was for the wrong offset. The return was collected quickly but I had to ask twice about the refund date.
HELLER SPORT REPLIED
We sent the wrong offset and then made you chase us — both are on us. The wheel is back with us, the credit note goes out with your refund, and the parts desk now confirms the refund date the same day a return is booked. Two stars is fair.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
Tomas Varga
3.0
VERIFIED PURCHASE
Good work, ran forty minutes late
The job was done properly and the price matched the estimate. But I waited forty minutes past the promised time with no message.
HELLER SPORT REPLIED
Forty minutes late and no message is exactly what we promise not to do. The labour on that visit came off your invoice, and the bay now texts you if it slips past fifteen minutes.
THE CAR
REPORT
YOUR REPLY · PUBLIC, UNDER THE REVIEW
Replies are public and cannot be deleted — they can be edited once within 24 hours.
NOTHING HERE
No reviews match this filter.
6
of 96 reviews shown
OLDER REVIEWS
WHAT COMES UP AGAIN
Five themes, two worth fixing.
THEMEWHAT THEY SAYTIMES
Defects named up front
The single most-praised thing you do. Mentioned in 41 of 96 reviews.
41
No pressure at viewings
Named by buyers who did not buy as often as by those who did.
28
Photos match the car
The reason two buyers bought unseen from abroad.
19
Running late without a message
Five in the workshop, two at hand-over. The fix is a text, not an apology.
7
Parts sent with the wrong fitment
All three this year, all refunded. Check the offset before the label prints.
3
Themes are counted from the review text, not from a survey. We do not ask buyers to rate categories they did not mention.
HOW THIS IS COUNTEDHOW YOU ANSWER
Replies do more than stars.
94 of 96
REVIEWS ANSWERED
Two open, both written this week. Everything older has a reply.
19 hours
AVERAGE TO REPLY
Buyers see the reply, not the timer — but a fast one reads as confidence.
23
HELPFUL VOTES ON THE TWO-STAR
Your answer to it is the most-read text on your public page.
+31%
ENQUIRIES AFTER A REPLY
Across AVAVA, dealer pages with answered complaints get more first messages.
Only real buyers can review
A review needs an order, a booking or a logged viewing. Ninety-three of your ninety-six are verified purchases, the other three are viewings.
Nothing gets removed for being bad
We take a review down only for abuse or personal data — never because it costs you a star. Your two-star is still first when sorted by helpful.
You cannot edit theirs, they cannot edit yours
One edit within 24 hours, then both texts are fixed. Replies are public and permanent, so write them as if the next buyer is reading — they are.