DEALER DASHBOARD

Nine orders, three leave today.

Everything sold and not yet finished, in the order it leaves the building.

9 OPEN · 3 LEAVE TODAY · 1 LATE · 1 REFUND €83,600 DUE IN · €1,840 TO REFUND · COURIER AT 16:00

TODAY FIRST

Seven orders, three need you before 16:00.

3 SELECTED · €48,886 · 1 ON THE 16:00 VAN, 1 AT THE DESK, 1 STUCK IN ITALY

KINDORDERWHERE IT IS · WHAT TO DOMONEYACTION

ORDER 2026-0421HAND-OVER TODAY 14:00

Volkswagen Golf RSTOCK 1855 · MUNICH

Katrin SturmDEPOSIT PAID MONDAY 1Signed2Deposit3Prepared4Handed over Prepared and washed. The balance is due at the desk — do not release the keys before it clears. €46,200 DEPOSIT €5,000 PAID MONDAY €41,200 DUE TODAY Open the hand-over CONTRACTMESSAGE

ORDER 2026-0418COURIER 16:00

Brake discs, pads and 5 L of 0W-403 ITEMS · FITS PORSCHE 911 CARRERA GTS

Andreas KellerRETURNING BUYER 1Paid2Picked3Labelled4Collected Picked this morning. Label it before 15:30 or it misses the van and slips a day. €918 PAID 29 AUG LABEL BY 15:30 Print the label INVOICEMESSAGE

ORDER 2026-0402ONE DAY LATE

Pilot Sport 5, staggered set of four4 ITEMS · MICHELIN PILOT SPORT 5

Andreas KellerRETURNING BUYER 1Paid2Picked3Labelled4Collected The rear pair ships from Italy. New estimate Friday — he has not been told yet. Tell him before he asks. €1,768 PAID 21 AUG BUYER NOT INFORMED Tell the buyer INVOICEMESSAGE

ORDER 2026-0426HAND-OVER TODAY 16:30

BMW M240i xDriveSTOCK 1892 · MUNICH

Jan PetersenPAPERWORK SIGNED 1Signed2Deposit3Prepared4Handed over Paperwork signed. The courier collects at 16:00 — keep the yard clear for the van. €47,400 DEPOSIT €5,000 PAID 28 AUG €42,400 DUE TODAY Open the hand-over CONTRACTMESSAGE

ORDER 2026-0409AWAITING FINANCE

Mercedes-AMG A 45 SSTOCK 1898 · ZÜRICH

Ines RothDEPOSIT PAID 1Signed2Deposit3Prepared4Handed over Bank approval expected Thursday. The car is off the floor and reserved — nine days so far. €61,900 DEPOSIT €5,000 PAID 24 AUG FINANCE PENDING 9 DAYS Chase the bank CONTRACTMESSAGE

ORDER 2026-0377DOCUMENTS POSTED

Registration documents, BMW i7REGISTERED POST · SIGNATURE REQUIRED

Andreas KellerRETURNING BUYER 1Prepared2Posted3Signed for4Closed Someone must be in to sign. If it bounces twice it comes back to us. €0 NO CHARGE Track the letter RECEIPTMESSAGE

ORDER 2026-0396RETURN IN PROGRESS

Carrera S wheel, 20-inch frontRETURNED UNFITTED · DAY 3 OF 14

Milan HorvatFIRST ORDER 1Return asked2Collected3Checked4Refunded Arrived back yesterday, unmarked. Refund €1,840 within five working days — two days used. €1,840 REFUND OWED €1,840 TO REFUND Approve the refund CREDIT NOTEMESSAGE

Two parcels belong to the same buyer — the brake parts leave today, the tyres on Friday. Tell him once, about both. MESSAGE HIM ONCE

MONEY IN, MONEY OUT

What is owed, and by whom.

€83,600 DUE AT THE DESK TODAY Two hand-overs. Keys stay in the office until each one clears.

€10,000 DEPOSITS HELD Two cars off the floor, one of them waiting nine days on a bank.

€1,840 REFUND OWED Alloy wheel returned unfitted. Five working days, two used.

€92,926 PAYOUT FRIDAY Everything handed over by Wednesday midnight lands this week.

We charge you nothing on a car sale and nothing on a part. The only figure that moves between us is the payout.PAYOUTS AND INVOICES

DISPATCH DISCIPLINE

How last month went.

31 of 33 DISPATCHED SAME DAY The two that slipped were both waiting on a supplier, not on us.

1.2 days AVERAGE TO THE COURIER Counted from payment, not from picking.

2 RETURNS IN 33 ORDERS One wrong fitment, one changed mind. Both refunded inside five days.

0 DISPUTES Named defects and real photos are why. Keep doing that.

Tell them before they ask

The late tyre order is the only sin on this page. A buyer who hears about the delay from you is not a complaint.

Keys after the money

Balances clear before a car leaves. It is not distrust, it is the same rule for everyone, and buyers are told up front.

Fourteen days, no reason needed

Unfitted parts come back at our cost and are refunded in five working days. Fitted ones only if faulty — then the labour too.