01Tour operatorVerified
RTO 019284
Renewed fourteen years running, checked every spring.
The agreement, in six numbers Sent with every first quote · nothing changes later Version 2026.1
The agreement, in six numbers
20%DepositHolds every booking at the quoted price.
45Days to balanceOne invoice, one reminder, no surcharge.
14Days, 100% backNo reason needed after the deposit.
2Free rewritesThen supplier cost only, quoted first.
0Fees of oursBooking, admin, card — none of them.
RTO 019284Licensed operatorBonded client money · €2M cover.
All six clauses travel with your first quote — you read the whole agreement before you pay anything. Download as PDF
SEVEN CLAUSES,
PLAIN WORDS
Twenty-two points, one sentence each, with a plain-words line under every one. This is the whole agreement — there is no longer version behind it.
- 22points in total
- 1sentence each
- 0pages of small print
- 2026.1version in force
014 points
BOOKING &
PAYMENT
What you pay, when, and what the money holds.
20%then nothing for weeks
-
2.1A booking exists when we receive 20% of the quoted price — not before, whatever has been discussed.
Plain: nothing is held until you pay
-
2.3The balance is due 45 days before departure; we send one reminder two weeks earlier.
Plain: one invoice, one nudge
-
2.5The price is fixed on the day of the deposit and cannot rise afterwards, for any reason.
Plain: no fuel or currency surcharges
-
2.6We add no fee of our own — no booking fee, admin fee or card surcharge, and nothing is payable on arrival.
Plain: the number is the number
023 points
IF YOU
CANCEL
What comes back, and how quickly.
100%for the first fortnight
-
4.1Within 14 days of the deposit you get all of it back, with no reason given and no questions asked.
Plain: a real cooling-off period
-
4.2After that: 80% more than 45 days out, 50% between 45 and 21 days, then whatever suppliers release.
Plain: the closer to departure, the less moves
-
4.4We chase every supplier for the last case and pass back all of it — we keep no part of a cancellation.
Plain: we do not profit from your bad news
033 points
IF WE
CANCEL
Four times in fifteen years. This is what happened each time.
4times since 2011
-
5.1If we cancel for any reason at all, you choose: everything back, or the same trip moved at the old price.
Plain: your call, not ours
-
5.2A day lost to something on our side is refunded per day, without you having to ask for it.
Plain: we count it ourselves
-
5.3Strikes, weather and closures are not cancellations: we reroute the trip at our cost and tell you afterwards.
Plain: 41 days rerouted last year, $0 charged
043 points
CHANGES
Before booking, after booking, and on the road.
2free rewrites, then cost only
-
3.2Two full rewrites of the route are free before you book, and a third if the miss was ours.
Plain: most people use one and a half
-
3.4After booking you pay only what the supplier charges us, quoted in writing before anything moves.
Plain: a hotel swap is usually $0
-
3.6Changes on the road are free; a permit already issued in your name is the one thing that cannot move.
Plain: say it at breakfast
053 points
LIABILITY &
INSURANCE
Where our responsibility ends and cover begins.
€2Mliability cover in force
-
6.1We are responsible for everything we booked — the route, the suppliers we chose and the money you paid us.
Plain: our side is our problem
-
6.2Travel insurance is required and yours to buy; we will send two policies we would buy ourselves.
Plain: we earn nothing on them
-
6.4Our liability is capped at the trip price and covered to €2M; we do the phoning either way.
Plain: policy IPP-4471-26
063 points
PASSPORTS
& VISAS
Yours to hold, ours to explain.
3 daysto your exact document list
-
8.1Valid documents are your responsibility; we send the exact list for your passports three days after booking.
Plain: with links and timings
-
8.2A refused or late visa is treated as your cancellation under 4.2 — start early, and we will remind you.
Plain: this is the one that catches people
-
8.3Names on tickets and permits must match the passport exactly; we check them twice before issue.
Plain: middle names included
073 points
YOUR
DATA
What we hold, who sees it, how long we keep it.
0data sold, ever
-
9.1We hold only what a booking needs: names, dates, contact details and any access requirements you tell us.
Plain: no marketing profile
-
9.2It goes to the airline, hotel and guide who need it, and to nobody else — we sell no data, ever.
Plain: no third-party trackers either
-
9.4Deleted seven years after the trip, or sooner if you ask; one email is enough.
Plain: seven years is the tax rule
Something unclear? Ask about any clause before you pay a deposit and a planner will answer in her own words, not by quoting it back at you. Ask about a clause
WHO OWNS IT
WHEN IT HAPPENS
Not principles — ten things that actually happen, how often we have seen each, and who pays when they do.
- 5 / 10ours outright
- 10 / 10we act on regardless
- $0billed to travellers
- €2Mliability cover
Cl. What happens Ours Yours Who pays What we do anyway
- 6.1 A hotel loses your bookingSeen: 11 times ✓ — we pay Same tier or better, that night — the difference is ours.
- 6.1 A driver fails to showSeen: 6 times ✓ — we pay Another car inside the hour; we settle both fares.
- 2.5 We priced something wrongSeen: 3 times ✓ — we pay We absorb the difference — the quote cannot rise.
- 6.1 A guide falls ill mid-tripSeen: 4 times ✓ — we pay A named replacement, briefed, the same day.
- 7.1 The agency goes underSeen: never ✓ — bonded Client money is bonded and returns in full.
- 6.2 Your flight here is delayedSeen: 19 times — ✓ airline We rebuild day one and hold the transfer, free.
- 8.2 A visa is refused or lateSeen: 5 times — ✓ you Handled under 4.2; we warn you early, twice.
- 6.2 Illness on the roadSeen: 8 times — ✓ insurer Guide drives you in, we file the claim ourselves.
- 5.3 A road closes, a train strikesSeen: 41 days — ✓ nobody Not a cancellation — we reroute at our cost.
- — Lunches, tips, what you buySeen: every trip — ✓ you The $70—120 a day range is printed on your draft.
The short version If we booked it, we answer for it and we pay. If life did it, insurance covers it — and we still do the phoning, the rebooking and the paperwork. Ask about a clause
Licence & documents Four papers · all sent with your first quote Originals on request
Licence and documents
- 15years licensed
- €2Mcover per booking
- 100%of deposits bonded
- 3 daysto a first reply
02LiabilityVerified
IPP-4471-26
Two million of cover on every trip we run, per booking.
03Client moneyVerified
BOND 8812
Your money sits bonded until you fly — never in our account.
04TicketingVerified
IATA 63-2 0194
We issue flights ourselves, so we can re-date them at 3 a.m.
Governed by Portuguese law, courts of Lisbon competent. EU package-travel rules apply to every trip we sell, whichever country you book from. Download the documents
Plan my trip · anywhere
FOUR ANSWERS
ONE ITINERARY
Marta Ferreira
Your planner, whichever region
She reads every request herself and answers from her own address.
- 48hFirst draft itinerary, named hotels
- 2 roundsOf changes, free
- $0Until you approve the plan
- 1 humanNo call centre, no bots