Four ways to reach us
- 4 hmedian reply, email
- 6planners, by name
- 24/7while you travel
- 0chatbots, ever
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01 · EmailBest for most
hello@travelnest.comFour lines is enough — where, when, how long, roughly what budget. A named planner replies from her own address.
Who answersA planner Median4 hours
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02 · PhoneMon — Sat
+7 495 123 45 67The same number since 2011. It rings on a desk in Porto, not in a call centre.
Hours09:00 — 21:00 Picked up in4 rings
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03 · On the road24/7
+7 495 123 45 68Only for travellers already away. Hélène or your guide answers — at any hour, in any weather.
Who answersA person, awake Median3 minutes
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04 · Walk inPorto
Rua das Flores 118Two desks, a long table and a wall of maps. Coffee is free; no appointment needed.
OpenMon — Fri, 10 — 18 Nearest metroSão Bento
WRITE, AND A
PERSON WRITES BACK
One form, six honest fields. It goes to the planner whose region you pick — not to a shared inbox.
The officePorto, since 2011
RUA DAS FLORES 1182nd floor · 4050-263 Porto · Portugal
- Mon — Fri10:00 — 18:00
- Saturdayby arrangement
- Nearest metroSão Bento · 4 min
- Appointmentnot needed
Phone+7 495 123 45 67 Emailhello@travelnest.com While you travel+7 495 123 45 68
LicenceRTO 019284 · VAT PT 509 274 118
Getting thereAirport → 30 min by metro
Violet line from OPO to Trindade, then one stop to São Bento. Walk up Rua das Flores; we are above the bookshop, second floor, name on the buzzer.
THIS IS WHERE
WE ACTUALLY ARE
Rua das Flores 118, second floor. Click the map to zoom — the pin is the door, the circle is São Bento station.
4 minfrom São Bento 30 minfrom the airport 2ndfloor, lift on the left Open in maps