The rating in numbers
Every review we have Collected by email after every trip · published as written Nothing filtered
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4.9/ 5
Average, all time
274 of 312 gave five stars.
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312
Reviews, all published
Including the eleven under four stars.
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2 in 5
Come back
The only vote that counts.
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6
Complaints of 412 trips
2025 · all answered by a founder in three days.
Published as written — we correct spelling and nothing else. The three-star reviews sit further down this page with our reply beside each one. Read the three-star ones
TWELVE OF THE
THREE HUNDRED
Chosen for range, not for praise — five regions, four years, and two four-star reviews that say exactly what was wrong.
- 12of 312, unedited
- 5regions represented
- 4of them came back
- 2are four-star
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01 ★★★★★ Sep 2025
“The draft came back in 40 hours with the actual flight numbers. We stopped shopping around after that.”
Anna & Piet
Portugal · 8 daysGuide · Rui
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02 ★★★★★ Came back · 3rd trip
“Third trip with Mateo. He remembers what we like better than we do — this time he moved a whole day for a market.”
Marta Ferreira
Peru · 9 daysGuide · Mateo
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THEIR PHOTO
SENT BY MARTA · DAY 06 “06:00, and nobody else there yet.”
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03 ★★★★★ Aug 2025
“A fever on day five. Joseph drove us in, the camp was held, nothing was charged. That is the whole review.”
The Ashworths
Tanzania · 10 daysGuide · Joseph
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04 ★★★★★ Mar 2025
“Route 1 closed and they had us moving within four hours. The extra night cost us nothing — but I wish we had known the road risk earlier.”
Jonas Weber
Iceland · 7 daysGuide · Elina
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05 ★★★★★ Came back
“Second time asking Nadia for an island. She told me not to go in May and to wait — she was right.”
Yuki Tanaka
Maldives · 8 daysGuide · Ahmed
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06 ★★★★★ Apr 2025
“Nine days, two of us, and not one morning that felt rushed. The four free hours a day were the best part.”
Claire Dubois
Japan · 12 daysGuide · Kenji
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07 ★★★★★ Solo
“I travel alone and paid only the single room. No supplement, no awkward conversation about it.”
Helen Osei
Morocco · 9 daysGuide · Amina
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THEIR PHOTO
SENT BY ANNA · DAY 04 “Lunch that lasted three hours.”
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08 ★★★★★ Jun 2025
“They told us to go in September instead of June. It moved the booking a year and they still said it.”
Tom & Ruth Blake
Namibia · 11 daysGuide · Pieter
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09 ★★★★★ Feb 2025
“Everything ran perfectly. The first hotel was plainer than the photographs suggested — they refunded the difference when I said so.”
Sara Lindqvist
Jordan · 8 daysGuide · Rana
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10 ★★★★★ Came back · 4th
“Fourth booking. I email Sofia, she writes back the same day, and I stop thinking about it.”
Andreas Holm
Italy · 7 daysGuide · Sofia
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11 ★★★★★ Dec 2025
“Our flight home moved. They re-dated the internal flight for $212 and told us the number before doing it.”
Grace & Owen
Peru · 9 daysGuide · Mateo
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THEIR PHOTO
SENT BY THE ASHWORTHS · DAY 08 “Joseph knew where they would be.”
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12 ★★★★★ Apr 2025
“Bekzod negotiated our internal flight in front of us at the desk. We would not have managed that alone.”
Bekir & Lena
Uzbekistan · 10 daysGuide · Bekzod
Every review names the guide who ran the trip — so you can ask for them, or ask us why they are no longer on the list. See all 312
THE THREE-STAR
ONES
Nine of 312 reviews gave us three stars. Here are three of them in full, with what we changed afterwards.
- 9three-star reviews
- 9 / 9answered by a founder
- 6changed how we work
- 0taken down
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01 ★★★★★ Vietnam · 12 days · Feb 2025
“The route was good but the first three days were too much driving — six hours, then five, then four. Nobody warned us and by Hoi An we were exhausted. The guide was excellent and clearly knew it was too much.”
Michael BrandtBooked Nov 2024 · guide Vinh
Our replySent in 2 days
He is right, and it was our error — we built the route around a flight time instead of around the days. We refunded two nights.
What changed
Every draft now prints the driving hours per day. No day over four hours without saying so twice.
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02 ★★★★★ Kenya · 9 days · Jul 2024
“We paid for a migration trip and arrived a week before the crossing. Technically the dates were ‘migration season’ — practically we saw very little. That should have been a conversation, not a season label.”
Priya & Sam NairBooked Feb 2024 · guide Joseph
Our replySent same day
The hardest one we have had, and fair. We sold a season, not a week. We refunded 40% and offered the trip again at cost.
What changed
Migration trips are now quoted by fortnight with Joseph's own dates — and we will refuse a week we do not believe in.
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03 ★★★★★ Spain · 7 days · Sep 2025
“Lovely trip, badly handed over. Sofia knew everything and then a name we had never heard from wrote to us two days before flying. It worked out, but it felt like being passed on.”
Ana RuizBooked Jun 2025 · guide Rui
Our replySent in 1 day
Nothing went wrong except the thing we promise most: one person the whole way. Sofia was on leave and the handover was an email nobody introduced.
What changed
A handover is now a call, not an email, and it happens while your planner is still working — never after.
We have never taken a review down. If a trip goes wrong, the review stays up and the fix goes next to it. Ask us about a trip
Plan my trip · anywhere
FOUR ANSWERS
Marta Ferreira
Your planner, whichever region
She reads every request herself and answers from her own address.
- 48hFirst draft itinerary, named hotels
- 2 roundsOf changes, free
- $0Until you approve the plan
- 1 humanNo call centre, no bots