How far ahead should we book?
Ask anywayFour to six months for most routes; ten for Japan in spring or the migration. Six weeks works more often than people think.
Asked most often Thirteen questions · three groups · short answers A person replies, not a bot
Thirteen questions, answered
- 4 hmedian reply
- 48 hto a draft route
- 100%refund, 14 days
- 0fees of ours
015 questions
BEFORE
BOOKING
Timing, paperwork and who the trip is for.
4—6months ahead, typically
Do you arrange visas?
List in 3 daysThe exact list for your passports lands three days after booking, with links and timings. The applications you make yourself.
I travel alone — is there a supplement?
Room onlyOnly the hotel’s single-room rate. We add nothing on top, and a third of our travellers come alone.
Do you take children?
From age 5From about five. We will say honestly when a route is wrong for the age — altitude, long drives, early starts.
Are these group tours?
Always privateNever. Every route is written for the people travelling it — you do not share a guide or a bus with strangers.
025 questions
MONEY
When you pay, what it covers, what comes back.
20%deposit, then nothing until 45 days out
When do we pay, and how much?
Two paymentsNothing for the draft. 20% when you say go, the balance 45 days before you fly. Two payments, that is all.
Can we pay by card?
No surchargeCard or bank transfer, no surcharge either way. Client money is held bonded until you travel.
What is inside the price?
$70—120 / day on topInternal flights, all nights, transfers, guides, permits and breakfast. Not your flights here, insurance, lunches or tips.
Is insurance included?
$40—90No, and we will not sell you one. We send two policies we would buy ourselves — usually $40—90 for a trip this length.
What if we book and cannot go?
100% for 14 days100% back within 14 days of the deposit, 80% up to 45 days out, 50% to 21 days, then whatever suppliers release — we keep none of it.
033 questions
ON THE
TRIP
Guides, changes and the night something breaks.
24/7a person, not a rota
Who meets us, and do we know them first?
Named upfrontYour guide, by name, before you pay. Twelve of them work with us season after season — never a subcontracted agency.
Can we change things while we are there?
FreeSay it at breakfast. Skip a morning, swap a hike for a boat — free, and if a supplier charges, your guide gives you the number first.
What happens if something breaks?
41 days reroutedA plan B is written before you fly for every day that depends on weather or one flight. Last year we rerouted 41 days and charged travellers nothing.
Not here? Write the question in one line. A planner — not a form robot — answers from her own address, usually within four hours. Ask us anything
Still not answered? One planner · her own address · no ticket number Mon — Sat, 09:00—21:00
ASK MARTA.
SHE READS THEM ALL
No ticket number, no chatbot, no “your enquiry is important to us”. One planner, her own address, usually four hours.
- 4 hmedian reply
- 100%answered by a person
- 0forms to fill in first
Answered before you ask The four numbers behind every answer on this page All four in the booking terms
The four numbers behind every answer
4 h01
Median reply
From a named planner, not a queue.
Mon — Sat, 09:00—21:00
48 h02
To a draft route
Day by day, named hotels, one price.
Free, yours to keep
100%03
Back for 14 days
No reason needed after the deposit.
80% up to 45 days out
004
Fees of ours
No booking, admin or card charges.
In fifteen years
Plan my trip · anywhere
FOUR ANSWERS
ONE ITINERARY
Marta Ferreira
Your planner, whichever region
She reads every request herself and answers from her own address.
- 48hFirst draft itinerary, named hotels
- 2 roundsOf changes, free
- $0Until you approve the plan
- 1 humanNo call centre, no bots