How we work · gate A
Nothing is charged until the route is signed off by you.
Start with a request
Dates, budget, who travels, what you cannot stand. One call or one short form — never a 40-field questionnaire.
48h
Day-by-day plan with named hotels, real flight times, guides and one final price — a number, not a range.
Swap a hotel, add a city, drop the early flight, slow the middle. Unlimited edits, no change fees.
Documents a week ahead, guides on the ground, and a local number that answers at 3 a.m.
What lands in 48 hours Peru · Andes & Sacred Valley · 9 days · 2 guests Sent 09:12, two days after four lines Free, yours to keep
Named hotels, real flight times and one price. Four of the nine days are below — the rest arrive the same way.
DAY 0303/09
3 400 m — a day to acclimatise. Mateo joins at 16:00.
DAY 0404/09
Pisac, Maras and the salt pans. Private car, 90 km.
DAY 0505/09
Vistadome from Ollantaytambo. Permits held for tomorrow.
DAY 06 · THE ONE06/09
Circuit 2, first entry 06:00, permits issued in your names. Mateo guides.
Every photograph above is from the route itself — the hotels, the train and the morning you would actually get.
Two people, one trip A planner in the office · a guide on the ground Both named before you pay
Two names, two numbers, one handover. You always know which of them is holding your trip today.
Before you flyOffice · your planner
Planner · Europe & Americas
With us since 2017
RepliesSame working day
9years here 61routes this year 4hmedian reply
She owns
Write to her when Anything before departure — and anything involving money at any point in the trip.
sofia@travelnest.com · +7 495 123 45 67
While you are thereOn the ground · your guide
Guide · Cusco
With us since 2013
RepliesMinutes, any hour
13years here 48trips run 3 a.m.still answers
He owns
Write to him when You are in the country — anything about today, tomorrow or the road in front of you.
mateo@travelnest.com · +51 984 ... (on your pass)
Three days before you fly, Sofia introduces Mateo in one email with both numbers and the plan B for every day that could move. Neither disappears — she stays reachable, he takes the days.
24/7 office line behind both of them, for the hours when neither is the right answer. Meet the team
A day at our pace Day 06 of 9 · Machu Picchu · 14 Nov Times as printed in your draft One early start, all trip
We move one thing early so nothing else has to be rushed. Four hours in the middle belong to you.
Guided · 2 h 30 Yours · 4 h Travel & evening · 6 h
05:4001
Driver at the door, coffee in a flask.
06:0002
FIRST ENTRY
Circuit 2, permits in your names, Mateo guiding. Ninety minutes before the crowd.
09:3003
At a table. Not a box eaten on a bus.
11:0004
FREE
The bridge, a swim or a sleep. Mateo suggests, you choose.
16:2205
Seats booked, car waiting at Ollantaytambo.
Money and dates Sample: $4 400 per person · 2 guests No fees of ours, ever
Nothing leaves your account until you approve the route, and the number never moves after that.
01DAY 0
REQUEST & DRAFT
$0you pay
The route, the price and two rewrites are free. No card, no hold, no “reserve now”.
Balance owed · $0
02YOU SAY GO
DEPOSIT 20%
$1 760two guests
Holds flights, hotels, permits and the guide at the quoted price. Refundable in full for 14 days.
Balance owed · $7 040
0345 DAYS BEFORE
BALANCE
$7 040one invoice
One reminder two weeks earlier. Card or transfer, your choice, no surcharge either way.
Balance owed · $0
04ON THE TRIP
NOTHING MORE
$0to us
No local payment on arrival, no envelope for the guide. Only your own lunches and tips.
Budget $70—120 a day
IF YOU CANCELof the total
We chase every supplier for the last case and pass back whatever comes — we keep none of it.
IF WE CANCELrare, but written down
In fifteen years we have cancelled four departures. All four were refunded in full within a week.
Also true Card or bank transfer, no surcharge either way · client money held bonded · the full terms travel with your first quote, not after the deposit. Read the terms
Plan my trip · anywhere
Marta Ferreira
Your planner, whichever region
She reads every request herself and answers from her own address.