01
MARCUS VALE
Founder · AmericasWith us since 201115 yrs
Walked the Salkantay four times and still books the same guesthouse in Cusco.
Peru · Chile · ArgentinaEN · ES
A year with us Four seasons · where the twelve of us are Photographs by our guides
WHERE WE ARE
RIGHT NOW
Twelve guides, five regions, one calendar. Someone from this agency is on a route every week of the year.
- 52weeks on the ground
- 12guides, all on contract
- 5regions in rotation
- 1week we all sit down
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01
MAR — MAY
SPRING
Kenji in Kyoto, Bekzod on the Silk Road.
Our busiest six weeks of the year.
26
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02
JUN — AUG
SUMMER
Elina north of the Arctic Circle, Joseph waiting on the migration.
Light until midnight in one place, dust in the other.
22
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03
SEP — NOV
AUTUMN
Rui on the Atlantic, Sofia in the hill towns, Mateo in the Andes.
The season we would pick if someone made us choose.
31
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04
DEC — FEB
WINTER
Ahmed on the atolls, Camila in Patagonia — and all twelve at one table in January.
The one week a year the whole company is in one room.
27
Ask for a season and we will tell you honestly whether it is the right one — or which month is. See the gallery
The process Four steps · one person the whole way Two of them are ours Nothing charged before step 03
FOUR STEPS,
NO SURPRISES
You talk to one person the whole way, nothing is booked before you have seen the number, and the number does not move afterwards.
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1 REQUEST You
YOU WRITE
Where, when, how long and roughly what budget — four lines is enough. A named person picks it up, never a queue.
5 min of your time Free
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2 DRAFT Us
ROUTE IN YOUR INBOX
Day by day, with the hotels we would sleep in, the flights we would take and the whole price — deposit, balance, internal flights.
48h turnaround Free
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3 HOLD Together
CHANGES, THEN BOOKING
Two free rounds of changes. When you say go, 20% holds everything; the balance is due 45 days before you fly.
20% deposit only Deposit
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4 AWAY Us
ON THE ROAD
Your guide’s number and ours, both awake. Strikes, weather and closed roads are our problem — you hear about it after it is fixed.
24/7 someone awake Included
48his all it takes to see a real route with a real price — free, and yours to keep. Start step one
Staff file Six in the office · twelve guides on the ground 65 years between them
THE WHOLE
OFFICE
No account managers, no call centre. The bar under each name is how long they have been here — whoever plans your route is who picks up.
01
02
NADIA HALIM
IslandsWith us since 201511 yrs
Dives before breakfast; knows which atoll has a doctor and which does not.
Maldives · SeychellesEN · FR · AR
03
TOMAS REHN
Africa & safarisWith us since 201313 yrs
Keeps fifteen years of migration dates in a notebook he will not digitise.
Tanzania · Kenya · NamibiaEN · SV
04
SOFIA MARCHETTI
EuropeWith us since 20179 yrs
Plans routes around markets — Tuesday in Bologna, Saturday in Porto.
Italy · Portugal · SpainIT · EN · PT
05
AZIZ RAKHIMOV
Asia & Silk RoadWith us since 201610 yrs
Speaks four languages and negotiates every internal flight himself.
Uzbekistan · Jordan · JapanRU · UZ · EN · FA
06
On call 24/7
HÉLÈNE DUPRÉ
While you travelWith us since 20197 yrs
Rebooked forty people in one night when Reykjavík closed.
Anywhere, any hourEN · FR
Twelve guides on the ground work with us season after season — names go out with the first quote. Meet the guides
Guides by region 12 on contract · 121 years between them Filled disc = longest serving in the region
FIVE REGIONS,
TWELVE NAMES
The same people season after season — that is the whole reason a plan B exists at 3 a.m. in a country you have never been to.
01EU2
EUROPE
20 years between them
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Rui Bettencourt
Knows every ferry timetable on the Douro by heart.
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Elina Kask
Reads the weather better than the forecast does.
02ASIA3
ASIA & MIDDLE EAST
30 years between them
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Kenji Aoki
Books the ryokan rooms that never appear online.
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Rana Haddad
Walks Petra backwards to miss the coaches.
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Bekzod Yusupov
A cousin with a car in every Silk Road town.
03AFR3
AFRICA
32 years between them
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Joseph Mwangi
Fourteen migration seasons, never missed a crossing.
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Amina Berrada
Takes you to the riad kitchen before the medina.
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Pieter Louw
Drives the Skeleton Coast on tyre pressure alone.
04AM2
AMERICAS
21 years between them
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Mateo Quispe
Found two permits and a driver during a rail strike.
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Camila Duarte
Swaps the bus day for a boat across the lake.
05ISL2
ISLANDS
21 years between them
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Ahmed Waheed
Knows which atoll has a doctor and which does not.
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Jean-Luc Adrien
Cooks the fish he buys off the boat that morning.
4of the twelve have been with us more than ten years — none is a subcontracted agency. Ask for your guide
Paperwork Licence · insurance · deposit · changes Attached to the first quote
THE BORING
IMPORTANT PART
Four documents and rules behind every booking. All four go out with your first quote — you never have to ask for them.
01Licence
TOUR OPERATOR LICENCE
Registered since 2011 and renewed every year without a lapse. The certificate goes out with your first quote.
Renewed 14 / 14 years
02Insurance
BONDED & INSURED
Client money is held bonded. Medical and repatriation cover is priced into the route, not sold at the checkout.
Valid to 31 Dec 2027
03Deposit
20%holds it all
PAY LATE, NOT EARLY
Nothing is charged until you approve the route. Balance is due 45 days before departure, never sooner.
0 booking or admin fees
04Changes
2free rounds
REWRITE IT TWICE
Two full rewrites of the route at no cost before booking. After booking, supplier cost only — never a fee of ours.
Average 1.4 rounds
0booking fees, admin fees or surcharges in fifteen years of trading. See the documents
Plan my trip · anywhere
FOUR ANSWERS
ONE ITINERARY
Marta Ferreira
Your planner, whichever region
She reads every request herself and answers from her own address.
- 48hFirst draft itinerary, named hotels
- 2 roundsOf changes, free
- $0Until you approve the plan
- 1 humanNo call centre, no bots