Reviews.

4.8★★★★★412 reviews · all sources

Needs reply5

Response rate38%

Avg. response5 h

8 of 8 recent reviews

Marcus T.✓ Verified purchase

★★★★★Negative

Yelp2 days ago

Great car, but the paperwork took two extra days and nobody called me back.

2022 Aston Martin DB11 · with Sam KimSlow finance paperworkWaiting time

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AI review analysisUnanswered negative reviews cost ~3 leads a week

Sentiment 22 / 100

Slow finance paperworkLikely cause: Only one F&I coordinator on Saturdays
Waiting timeLikely cause: Test-drive car not prepped before the slot

Replying within 6 hours lifts the chance the reviewer updates their rating by 33%.

Live previewHow it appears on Yelp

Marcus T.★★★★★2 days ago

Great car, but the paperwork took two extra days and nobody called me back.

Response from the owner · Pacific Motors

Hi Marcus, I’m sorry — this isn’t the experience we want for anyone. We’ve since added a dedicated finance coordinator so paperwork takes under an hour. I’d love to make it right — please call me directly at (310) 555-0100. — Alex Moreno, General Manager

Customer value

Lifetime value$176k
Purchases1 car
Service visits—
ManagerSam

Win-back offer

Send a $150 service voucher with a personal note from the GM.

Purchase

2022 Aston Martin DB11DL-2022 · delivered 30 Sep

ManagerSam Kim
PaidBank loan
SourceYelp
Rated2 of 5

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Customer history

First enquiry · Avava chat6 wk ago
Test drive5 wk ago
Deal signed4 wk ago
Delivereddelivered 30 Sep
Review left · 2★2 days ago

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